Privacy Policy

Company Name: Siya Aircon Solutions

At Siya Aircon Solutions, we are committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services, including Appliances on Rent and Appliance Repair & Services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information:
    Name, mobile number, email address, residential address, and identity proof.

  • Rental & Service Details:
    Product preferences, service history, appointment details, and feedback.

  • Payment Information:
    Billing address, transaction details (processed securely through trusted payment gateways).

  • Technical Data:
    Device type, browser type, IP address, and usage logs (for website performance & security).

2. How We Use Your Information

Your data is collected and used to:

  • Provide appliance rental and repair services.

  • Confirm bookings and deliver/repair products at your location.

  • Send service confirmations, updates, or reminders.

  • Improve our services based on feedback and usage patterns.

  • Resolve customer support issues.

  • Maintain internal records and service logs.

3. Sharing of Information

We do not sell, rent, or trade your personal data to third parties.
However, we may share your information with:

  • Technicians or service partners to fulfill your booking.

  • Delivery partners for rental product delivery and pickup.

  • Law enforcement or legal authorities if required by law.

4. Data Security

We implement standard security measures to protect your personal data:

  • Encrypted connections for form submissions and payments.

  • Restricted internal access to sensitive data.

  • Secure data storage and regular backups.

5. Your Rights

You may:

  • Request access to the personal data we hold about you.

  • Ask for corrections or updates to your data.

  • Request deletion of your data, where applicable.

  • Opt-out of promotional communications at any time.

6. Cookies & Tracking

Our website may use cookies to:

  • Enhance browsing experience.

  • Understand user preferences and page performance.
    You can disable cookies in your browser settings if preferred.

7. Third-Party Links

Our website may contain links to third-party sites. Siya Aircon Solutions is not responsible for the privacy practices or content of those websites.

8. Changes to this Policy

We may update this Privacy Policy periodically. All changes will be reflected on this page with the updated effective date.